Proposed Project Workplan 2020

The Voice for Urban Mobility project workplan consists of 4 overlapping work packages led by Aalto University, and conducted jointly with its team and project partners in Helsinki and Tallinn over the planned 6-month duration of the project from July – December 2020.

WP1: ACTIVITY PLANNING AND ADOPTING BEST PRACTICES

Task 1.1: Consult with the City of Helsinki and Tallinn to assess critical needs, criteria, standards and policies for engaging selected urban services for the demonstration project. The emerging demands and contingencies of the COVID-19 crisis will shape the scope and nature of the overall project, its design, deployment and potential areas of impact.

Task 1.2: Develop a detailed plan for research, design, development, integration, demonstration and evaluation of the activity, in coordination with project partners. The project plan will expand on the overall goals and responsibilities agreed upon by partners with a more detailed breakdown of tasks, deliverables and outcomes for each phase, as well as dependencies, costs, budgeting and evaluation metrics for work conducted by each partner.

Task 1.3: Establish suitable platforms, methods and best practices for coordination, communication, research, design, prototyping, development, assessment and documentation of outcomes. Develop guidelines for conducting the project with open, transparent, agile, inclusive, ethical and sustainable practices.

WP2: RESEARCH USER NEEDS, HEALTH AND URBAN SERVICES

Task 2.1: Prepare and submit ethical approval application to Aalto University’s Research Ethics Committee to conduct participant research with suitable protocols for informed consent, research methodologies, data privacy and confidentiality.

Task 2.2: Conduct User Experience (UX) research and Participatory Design (PD) with a diverse group of potential users and lead adopters among residents in Helsinki and Tallinn, representing a mix of backgrounds, demographic characteristics (age, gender, language and ethnicity) and levels of digital literacy.

Task 2.3: Investigate relevant instruments for assessing COVID-19 symptoms, as well as key indicators of physical, mental and urban well-being for aggregate measures. Develop an Ecological Momentary Assessment (EMA) tool allowing participants to report on factors that influence behaviors, in real-time, at multiple time points, in their urban environment.

Task 2.4: Identify and examine key urban mobility and well-being services provided by the City of Helsinki and Tallinn to support vulnerable residents in safe living, remote care and well-being at home as well as for travelers in safe mobility, access to healthcare providers, and city services during crisis. Select crucial service areas for design, prototyping and standardized data access/integration based on emerging needs.

WP3: DESIGN AND DEVELOP PROTOTYPES FOR UX TESTING & DATA SECURITY

Task 3.1: Establish an overall data schema, software micro-services architecture, open data standards, and use of appropriate Speechly APIs for designing the overall Voice for Urban Mobility platform and services.

Task 3.2: UX research, participatory design, prototyping and development of Urban Well-being Diaries as a mobile app incorporating COVID-19 symptom monitoring and EMA, as well as UX interaction for user profiles, personalization, visualization and conversational guidance.

Task 3.3: UX research, participatory design, prototyping and integration of Urban Voice Portals in the current mobile app and public digital kiosks incorporating selected urban mobility and well-being services provided by the City of Helsinki and Tallinn.

Task 3.4: Develop key protocols and services to protect user privacy, data security, and secure data exchange using MyData principles to allow sharing of selected data with family members, healthcare service providers, and city agencies.

WP4: DEPLOY AND EVALUATE OUTCOMES OF DEMONSTRATION

Task 4.1: Conduct a small-scale 30-day pilot in October 2020 (enrolling 15-25 voluntary participants) for participatory user experience research and design to validate and refine the prototype mobile app and voice portal services. Conduct user research and document key learnings on interaction design and technical challenges.

Task 4.2: Deploy a larger-scale demonstration project in November-December 2020 (enrolling 100-250 voluntary participants) with residents, families and travelers, using a robust mobile app and functioning voice portal services, through at least two public kiosks setup in Helsinki and Tallinn.

Task 4.3: Conduct observational and participatory research with end-users, health-care professionals and city service providers to examine the effectiveness and impact of the demonstration project, and lessons for scaling-up such services in Helsinki and Tallinn.

Task 4.4: Document the lessons learned and project outcomes in a final project report to share with stakeholders and the EIT Urban Mobility program by early 2021. Prepare publications on the research for academic conferences and conduct public presentations to share findings with interested residents in Helsinki and Tallinn.

Key Milestones

MS01   Design of Urban Well-being Diaries, October 1, 2020

MS02   Design of Urban Voice Portals, November 1, 2020

MS03   Pilot Deployment and UX Study, November 15, 2020

MS04   Deployment of Demonstration and UX Research, December 31, 2020

Outlook Beyond Project Funding

After the project demonstration is successfully completed we plan to present our findings to residents and city agencies in Helsinki and Tallinn to consider scaling-up our efforts in 2021-2022. This includes offering the mobile apps more widely to residents, integrating other essential voice-enabled urban services, and installing more kiosks in public sites and transit crossings (like ferry ports) between the cities. 

We hope that the EIT Urban Mobility program can help disseminate our findings to interested cities around Europe who may consider undertaking similar demonstration projects with us. The mobile apps and kiosks would be customized and new languages like Estonian may be added by Speechly to expand voice-enabled services to more residents in Tallin. The City of Helsinki and Tallinn may also share their own distinct best practices for voice-enabled service design and MyData principles through the EIT Urban Mobility’s City Club platform to other urban contexts for responsive and inclusive access in crisis.

A proposal for the EIT Urban Mobility initiative’s COVID-19 Crisis Response Call.

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